Going on a training course. Making arrangements. Meeting people Business English lesson

Chatting with people

Making arrangements

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By chatting with people, you can get to know them better. The phrases given in this section will help you talk to your friends, relatives, colleagues and other people that you meet.

Making arrangements

To make an arrangement with a friend or a colleague, use We can…

    We can have lunch at a restaurant.
    We can have dinner together.
    We can go the theatre.
    We can go for a walk.
    We can meet this evening.
    We can go by bus.
    We can take the train.

To explain an arrangement, use I’ll..

    I’ll pay for the drinks.
    I’ll buy the tickets.
    I’ll come in the morning.
    I’ll call you before I leave.
    I’ll call you when I’m ready.
    I’ll meet you at the library.
    I’ll pick you up at six o’clock.
    I’ll meet you outside the theatre.

To ask if somebody is happy with a certain arrangement, use Is…OK?

    Is it OK to bring my brother?
    Is 6 o’clock OK?
    Is Tuesday OK with you?

How To Arrange A Meeting At Work

In many jobs, you’ll sometimes have to arrange a meeting with colleagues, your boss or manager, clients, etc.

This page shows you the words and phrases to use to arrange a meeting – when you write or when you speak.

Follow the plans below to structure your emails and phone calls when you arrange a work meeting.

Formal Meetings

Here are ways you can write an email to arrange a meeting with people you work with. Follow this “plan” to write a simple, concise and clear email.

I’d like to arrange / organise / call a meeting…

… to discuss our strategy / plans
… to clarify our policy on / our response to …
… to prepare for the exhibition / conference
… to finalise details / preparations for …
… to establish guidelines / our procedure for …
… to examine our financial position
… to review our options / our spending / our budget / our policy on…

The meeting will be held at (place) on (day) at (time) / from (time) to (time).
(Please find attached the agenda.)

Please confirm your attendance / Please confirm that you can attend.

I look forward to seeing you (all) then.

Informal Meetings

You can either email or phone or speak in person to arrange a more informal meeting. Here are some phrases you can use.

In emails
Would you be free for a meeting on (day) at (time)?
Can you make / attend a meeting on (day) at (time)?

I’d like to discuss / prepare / review…
It’s about (subject).

I’ve prepared an agenda (attached).

Please confirm that this date suits you.

Would you be free for a meeting later today / after lunch / some time tomorrow about…?

We need to discuss / prepare / review / go over…

Shall we say at around (time) in the boardroom / my office?

How To Arrange A Meeting With Clients

Here are some ways you can email a client to arrange a sales or presentation meeting.


Introductory paragraph

Following our meeting / phone call on (day), I’m writing to set up a meeting with you …

…to discuss a possible solution to (name of problem)
…to discuss some ways in which our product / service can benefit you
…to present our new (product) to you
…to introduce you to (name of new colleague)

Next 1 / 2 paragraphs

Here, you’ll need to give some more detail about the meeting, your product or service, etc, and why it will benefit your potential client. Try to be as specific as possible and match your client’s needs to the product or service.

Final paragraph

Would you be free on (date) at around (time)? I estimate the meeting will take 15 / 30 minutes.

I look forward to hearing from you.

Yours sincerely / Best wishes

Useful Meeting And Discussion Phrasal Verbs

to set up a meeting = organise / arrange a meeting: “I’d like to set up a meeting to discuss the travel details.”

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to work out = find a solution to something, or finalise something
“We need to work out how our approach this negotiation.”
“Can you work out a time that everyone can make?”

to thrash out / to hammer out = to discuss until you find a solution – often to a complex situation:
“We’ll need to sit down and thrash out the details of the agreement.”
“They hammered out an agreement after eight hours of talks.”

to pin down = to get someone to agree something – especially when this person doesn’t easily commit to things
“You’ll need to pin him down for your starting salary.”

to go over = to discuss
“Can we go over the arrangements for the launch?”

Business Trips

If you have a job that requires traveling or business trips, there are many things you need to know how to say. I recommend studying the Travelers Guide section I have for general traveling needs. But for this lesson, I am going to cover the things you need to say to the people you are traveling with and questions you need to ask about the business trip. Most of this lesson is primarily showing you a variety of questions you might need.

When you go on a business trip, you will need to find out a lot of information.

People who go on business trips get a daily allowance for food and other small necessities. This is called a per diem. The amount depends on the company, but you should ask how much you get a day.

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Разработка урока по английскому языку по теме «Business etiquette»

Конспект урока по английскому языку

Дисциплина: Иностранный язык

Специальность: Экономика и бухгалтерский учет (по отраслям)

Разработала: Алферова О.В.

Цель урока: развитие коммуникативной компетенции учащихся на основе изученных лексических единиц, речевых и грамматических структур по теме « Business etiquette ».

знакомство с правилами делового этикета в России и англоговорящих странах;

формирование и развитие речевых способностей, психологических функций, связанных с речевой деятельностью (память, мышление, способность логически мыслить, умение анализировать).

воспитание культуры поведения и речевой культуры в условиях делового общения;

формирование навыков употребления модальных глаголов в речи;

формирование лексических навыков говорения по теме “ Business etiquette ”;

совершенствование навыков чтения и говорения с различной стратегией.

развитие умения сопоставлять факты, развивать исследовательские и творческие навыки;

создание условий для развития навыков общения и совместной деятельности.

Тип урока: комбинированный

Формы и виды работы: индивидуальная, фронтальная, групповая.

Оборудование урока: Planet of English, Social and Financial Services Practice Book , практикум для профессий и специальностей социально-экономического профиля СПО, Г.В. Лаврик, доска, таблица модальных глаголов, карточки с заданиями, тетрадь.

Умения: устно общаться на английском языке по теме «Деловой этикет».

ОК 1. Организовывать собственную деятельность, выбирать типовые методы и способы выполнения профессиональных задач, оценивать их эффективность и качество.

ОК 2. Принимать решения в стандартных и нестандартных ситуациях и нести за них ответственность.

ОК 3. Осуществлять поиск и использование информации, необходимой для эффективного выполнения профессиональных задач, профессионального и личного развития.

ОК 4. Использовать информационно-коммуникационные технологии в профессиональной деятельности.

ОК 5. Работать в коллективе и команде, эффективно общаться с коллегами, руководством, потребителями.

ОК 6. Брать на себя ответственность за работу членов команды (подчиненных), за результат выполнения задания

1.Организационный момент (2 минуты).

Good morning, dear students! I’m glad to see you. Sit down, please. Who is absent today?

The topic of our lesson is “ Business etiquette ”. Today we’ll speak about good manners, politeness, rules of communication with business partners and dress-code. So, the plan of our lesson is the following:

learn new grammar (modal verbs) and do some exercises;

learn some new words and read the text;

at last we’ll sum up all our knowledge and discuss your marks.

And now answer my questions, please.

What date is it today?

What day is it today?

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What’s the weather like today? – Is it rainy? Is it sunny?

Thank you very much.

Do you know any rules of etiquette?

Who should hold the door for other people to allow them to enter or exit? Men or women?

Is it polite to chew gum in public places?

What topics are not correct for discussing at work or in a more social setting?

Thank you for your answers. We’ll know if you are right a little bit later and find the right answers in the text, but before we start reading I want to explain you some grammar material.

5. Первичное введение нового материала. Презентация. (15 минут).

Today we’ll speak about modal verbs. Open your copy-books and right down the theme. Look at the monitor. (Приложение 1)

6. Первичная проверка понимания (5 минут).

Ok, now answer my questions, please.

Что такое модальный глагол?

Назовите признаки модальных глаголов?

Как образуются утвердительные, отрицательные и вопросительные предложения с модальными глаголами?

Какой модальный глагол употребляется в значении долженствования, возникшего в силу определенных обстоятельств?

Какой модальный глагол употребляется в значении необязательной к исполнению рекомендации, совета?

Какой модальный глагол употребляется в значении вероятности или разрешения?

Какой модальный глагол употребляется в значении морального долга?

Какой модальный глагол употребляется для выражения умственной или физической возможности?

Now we will do the task.

Choose the correct verb.

Visitors must/may/can carry their passports at all times while travelling.

If you lose your passport, you can/may/can’t apply for a visa.

Passengers should/mustn’t/ don’t have to smoke anywhere on the aircraft.

Monday is a public holiday. I mustn’t/don’t have to/can’t work.

You can/must/might shake hands during introduction to a business meeting.

You can’t/ mustn’t smoke in public places.

I think you should/ must/may learn how to negotiate in Chinese. It would be a good skill if you had time to learn it.

Should/could/might you type this paper for me, please?

Will you speak louder, please? I don’t have to/shouldn’t/can’t hear you.

John, take your umbrella. It has to/may/ought to rain tonight.

Thank you very much.

Now let’s find answers for the questions which I asked you at the beginning of the lesson. But at first look at list of words at the monitor. Let’s read and translate them.

To redo one’s face

заново наносить макияж

вступать (в разговор)

приводить в порядок

9.Практическая работа с текстом (22 минуты).

Ok, now you are ready to start reading.

Good manners don’t cost a thing.

In today’s fast-paced world it is easy to forget some of the common courtesies that should be basic and non-negotiable. Unfortunately, many people appear to have forgotten the manners that were taught to them by their parents and grandparents and sadly, others do not appear to have ever been taught any manners at all.

Basic politeness. Showing politeness is not difficult. It is simple to say “please”, “thank you”, “you are welcome” and “excuse me”. These phrases show that a person is considerate of others. Even if someone is rude and your favourite person, it is better to be polite to them rather than sinking to their level. Do respect your coworker’s space. Offices, even if they are cubicles or open desks, should be respected as belonging to the “owner”.

Hold that door. This is a rule that goes not just apply to men anymore. Yes, men should still hold the door for ladies and allow them to enter or exit first, but ladies are not exempt from holding the door for their elders or someone who might have their hands full.

Be on time. There is nothing worse than to be kept waiting, and if you are the party who is late, it is just rude. If you tend to always run late, set your clocks ahead 10 or 15 minutes so that you will arrive on time.

Do not groom yourself on public. If you have something that needs scratching, combing or any other form of grooming, please do not do it in mixed company. Take your personal needs to the restroom or wait until you get home. Ladies, it is okay to quickly apply a little lipstick without using a mirror. It is not, however, okay to pull out a compact and a suitcase full of cosmetics and start redoing your face.

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Keep gum-chewing to a minimum. If you must chew gum for a legitimate reason such as having a bad breath or dry mouth, try to do it in your car. If it is absolutely necessary to chew a gum in a public place, please do not smack it or blow bubbles with it.

Turn the ringer off. When entering any public establishment, the first thing you should do is set your cell phone to vibrate. Remember you do not have to answer every call, that is voice mail is for. If you know that it is a call of importance, excuse yourself and move to the lobby or another room to take the call. Keep the call time short and let your caller know that you will return their call at your earliest convenience.

Keep the conversation polite . When engaging in conversation, whether it is at work or in a more social setting, never discuss money, religion or politics. These subjects are a powder keg waiting to explode.

Simply put, good manners are a sign that you have consideration for others and good breeding.

10. Проверка понимания (5 минут).

And now let’s answer the questions, which I asked you at the beginning of the lesson.

Домашнее задание, подведение итогов (2 минуты).

Thank you very much. Listen to your marks. Write down your homework.

Study new grammar material. Make ex. 2 on p. 44.

Thank you for your work today. I am really satisfied with your work. And are satisfied with your work? Fish the following phrases.

Now I know how to speak about/understand the information/explain the problem…

Now I can say my opinion on/give arguments/find necessary information/express my attitude to…

During today’s lesson I have got acquainted/found out/remembered/learnt…

Thank you very much. So, our today’s lesson is over. Good-bye.

Безкоровайная Г. Т., Койранская Е. А., Соколова Н. И., Лаврик Г. В. Planet of English : электронный учебно-методический комплекс английского языка для учреждений СПО. – М., 2020.

Лаврик Г . В . Planet of English. Social and Financial Services Book. Английский язык. Практикум для профессий и специальностей социально-экономического профиля СПО: учебное пособие. – М., 2020.

Setting up a meeting

As many quick-learning students of business know (perhaps from reading one of our previous lessons!), business phone calls are great for developing professional relationships and making agreements, for a number of different reasons. With that said, when a lot of time, money, and respect are on the line, it’s not unusual for two or more individuals to meet and discuss a matter of significance face-to-face.

Face-to-face meetings have been important parts of the business process for years, and all signs indicate that they will remain so for many years to come. However, arranging a face-to-face meeting is a process most often completed through a business phone call; thus, it’s imperative that this call be as precise as possible.

Consider the following business phone call example, wherein the caller sets up a face-to-face meeting:

Lotner: Hello, Jack? It’s Jared. I had a chance to review the information you emailed, and I’m very impressed.

Tempt: That’s great to hear, Jared! I was hopeful that you’d be satisfied.

Lotner: Well, I certainly am, and if possible, I’d like to meet you in-person to discuss some questions I had.

Tempt: That’s definitely possible; when were you thinking, for the meeting?

Lotner: I’m a bit busy the rest of this week…Would next Tuesday around noon work?

Tempt: Let’s see…Yes, I’m all free next Tuesday at noon.

Lotner: Excellent! Would you like to meet at my office? I can also come to yours, if you’d like.

Tempt: Your office works for me.

Lotner: Fantastic! I’ll see you then.

Tempt: I’m looking forward to it.

This typical example might seem insignificant, but it could once again mark the start of a massive, mutually beneficial partnership. In the “real world,” arranging a meeting might be slightly more difficult, because of each businessperson’s busy schedule, but if one remains professional and courteous, the process should be successful.

Did you understand the text?

Please answer the following questions of understanding:

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